Company Legal Center

🔒 Privacy Policy

# 🔐 Privacy Policy

At Our Company, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your personal data.

By accessing our website, using our services, or creating an account with us, you agree to the collection and use of information in accordance with this Privacy Policy.

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## 📋 Information We Collect

We only collect the information necessary to provide, maintain, improve, and support our services.

Information we may collect includes:

✅ Full Name

✅ Email Address

✅ Telephone Number

✅ Billing Address

✅ Country & Location Information

✅ Company Name (where applicable)

✅ IP Addresses

✅ Account Login Information

✅ Support Ticket Communications

✅ Service Usage Information

✅ Payment Transaction Information

✅ Technical & Device Information

We aim to collect only the minimum amount of personal information required to provide our services effectively.

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## 🎯 How We Use Your Information

The information we collect may be used for the following purposes:

✅ Account Creation & Management

✅ Service Provisioning

✅ Customer Support

✅ Technical Assistance

✅ Fraud Prevention

✅ Security Monitoring

✅ Service Improvements

✅ Billing & Invoicing

✅ Domain Registration Services

✅ Account Verification

✅ Legal & Regulatory Compliance

✅ Service Notifications

We do not sell, rent, lease, or trade customer information to third parties.

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## 🔒 Protection Of Personal Information

We take privacy and security extremely seriously and implement reasonable administrative, technical, and organizational safeguards to protect customer information.

Security measures may include:

🔐 Secure Authentication Systems

🔐 Encrypted Connections (SSL/TLS)

🔐 Access Control Procedures

🔐 Security Monitoring

🔐 Infrastructure Protection Systems

🔐 Data Access Restrictions

🔐 Internal Security Policies

While we take significant measures to protect personal information, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

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## 🤝 Information Sharing

We will never intentionally sell or disclose your personal information to unrelated third parties for marketing purposes.

Information may only be disclosed under the following circumstances:

⚖️ Where required by applicable law

⚖️ To comply with a court order or legal process

⚖️ To respond to lawful requests from government authorities

⚖️ To investigate fraud, abuse, or security incidents

⚖️ To protect our legal rights, customers, staff, infrastructure, or services

⚖️ Where disclosure is necessary for the operation of a requested service

Any disclosure will be limited to the extent reasonably necessary.

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## 💳 Payment Information

For customer security, Our Company does not store complete credit card, debit card, or payment card details on its systems.

Payments are processed through trusted third-party payment processors.

Where payment methods are stored for future billing, secure tokenized references may be used instead of actual card information.

If a customer removes a stored payment method, we will remove associated payment references where applicable in accordance with the procedures of the payment provider.

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## 📧 Service Communications

As part of providing services, we may send important service-related communications including:

📨 Invoice Notifications

📨 Payment Reminders

📨 Security Alerts

📨 Service Announcements

📨 Maintenance Notices

📨 Account Notifications

📨 Technical Updates

These communications are considered necessary for the operation of your services and may be sent regardless of marketing preferences.

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## 🎉 Marketing Communications

From time to time we may send:

📢 Product Announcements

📢 Service Updates

📢 Promotional Offers

📢 Feature Releases

📢 Special Event Greetings

📢 Company News

Customers may unsubscribe from marketing communications at any time through their client area or by using the unsubscribe instructions provided within such communications.

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## 🍪 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, security, and user experience.

Cookies may be used to:

🍪 Remember Login Sessions

🍪 Store Preferences

🍪 Improve Website Functionality

🍪 Analyze Visitor Activity

🍪 Measure Website Performance

🍪 Detect Fraudulent Activity

🍪 Enhance Security

🍪 Personalize User Experience

Information collected through cookies may include:

📊 Browser Type

📊 Device Information

📊 Pages Visited

📊 Links Clicked

📊 Referral Sources

📊 Usage Statistics

📊 Session Information

📊 IP Address Information

Most web browsers allow users to manage, restrict, or disable cookies through browser settings.

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## 🌍 IP Address & Location Information

We may collect IP address information and approximate geographic location data for purposes including:

🌐 Fraud Prevention

🌐 Security Monitoring

🌐 Service Optimization

🌐 Abuse Detection

🌐 Website Analytics

🌐 Account Protection

🌐 Compliance Requirements

This information helps us improve security and provide a better customer experience.

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## 📝 Support Tickets & Communications

When you contact us through support tickets, live chat, email, or other communication channels, we may retain those communications for:

📋 Support Purposes

📋 Training Purposes

📋 Quality Assurance

📋 Dispute Resolution

📋 Security Investigations

📋 Service Improvement

Support records may be retained for reasonable operational and legal purposes.

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## 🌐 Third-Party Services & External Links

Our website may contain links to external websites, services, products, or resources operated by third parties.

We do not control and are not responsible for:

❌ Third-Party Privacy Practices

❌ Third-Party Content

❌ Third-Party Security Practices

❌ Third-Party Policies

Customers should review the privacy policies of any third-party websites they visit.

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## 📂 Data Retention

We retain information only for as long as reasonably necessary to:

📁 Provide Services

📁 Maintain Customer Accounts

📁 Comply With Legal Obligations

📁 Resolve Disputes

📁 Prevent Fraud

📁 Enforce Agreements

📁 Protect Business Interests

Information may be securely deleted, anonymized, or archived when no longer required.

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## ⚖️ Legal Compliance

We may process and retain personal information where necessary to comply with:

🏛️ Applicable Laws

🏛️ Court Orders

🏛️ Regulatory Requirements

🏛️ Government Requests

🏛️ Fraud Investigations

🏛️ Security Investigations

🏛️ Contractual Obligations

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## 👤 Your Rights

Subject to applicable law, customers may have the right to:

✅ Request Access To Personal Information

✅ Request Correction Of Information

✅ Update Account Information

✅ Manage Communication Preferences

✅ Request Deletion Of Certain Information

✅ Withdraw Certain Consents

Requests may be subject to identity verification and legal limitations.

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## 🔄 Privacy Policy Updates

We reserve the right to modify, update, or replace this Privacy Policy at any time.

Any changes will become effective upon publication on our website.

Continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.

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## 📞 Contact Us

If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact our support team through our official support channels.

📧 Email Support

🎫 Support Tickets

💬 Live Chat

📱 WhatsApp Support

We will make reasonable efforts to address all privacy-related concerns in a timely and professional manner.

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## 📋 Privacy Summary

🔐 We collect only the information necessary to provide our services.

🔒 We take reasonable measures to protect customer information.

💳 We do not store complete credit card details.

🚫 We do not sell customer information.

🍪 We use cookies to improve functionality and security.

📧 We may send important service-related communications.

🌐 External websites are governed by their own privacy policies.

⚖️ Information may be disclosed where required by law.

By using our website and services, you acknowledge and agree to this Privacy Policy.

📜 Terms of Service

1. Information about us
1.1 is a site operated by Our Company

2. Accessing our site
2.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. 2.2 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. 2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

3. Intellectual property rights
3.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 3.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 3.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 3.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. 3.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. 3.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4. Reliance on information posted
4.1 Materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents

5. Our site changes regularly
5.1 We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

6. Our liability
6.1 Except as otherwise provided by a contract created between you and us incorporating our terms and conditions of supply, the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: 6.1.1 all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. 6.1.2 any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site services, any websites linked to it and any materials posted on it, including, without limitation any liability for: 6.1.2.1 loss of income or revenue; 6.1.2.2 loss of business; 6.1.2.3 loss of profits or contracts; 6.1.2.4 loss of anticipated savings; 6.1.2.5 loss of data; 6.1.2.6 loss of goodwill; 6.1.2.7 wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. 6.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

7. Information about you and your visits to our site
7.1 We process information about you in accordance with our privacy policy . By using our site, you consent to such processing and you warrant that all data provided by you is accurate

8. Transactions concluded through our site
8.1 Contracts for the supply of our services (such as our hosting services or domain name registration services) formed through our site or as a result of visits made by you are governed by our terms and conditions of supply

9. Viruses, hacking and other offences
9.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or used to provide our services. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. 9.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. 9.3 We will not be liable for any loss or damage caused by any denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. We do not allow backups to be taken by you or anyone using the service.

10. File Storage / Online Backups
10.1 We do not permit the use of our shared hosting platforms for the storage of backup or archival data including large amounts of plugin cache data (we operate server-side caching as standard), mirror sites, storage of game data including flash games, personal multimedia content such as movies, music, photos or other media. Your account and any sub-accounts may be used for genuine web hosting purposes only. Any such content is not permitted and will be removed and any offending accounts suspended. 10.2 Services such as OwnCloud are not permitted on our shared hosting and accounts found to be utilising web space for such services will have their data removed and services suspended. 10.3 We don’t limit your disk space providing the majority of your space is used for web hosting. We do not permit the use of our shared hosting as an e-mail archival system and you may be asked to remove e-mail, archive e-mail to your computer or upgrade to a VPS solution if it is determined your account is being used as such.

10.2 Free .COM domain names included with eligible hosting packages are provided as a first-year promotional offer only. After the initial registration period, the domain is no longer covered under the promotion and must be renewed separately.The standard renewal fee for .COM domains on our platform is PKR 4,800 per year, which applies to all subsequent renewal terms. By purchasing a hosting package with a free domain offer, the customer acknowledges and agrees that domain renewals are subject to the prevailing renewal pricing and are not included in future hosting renewals unless explicitly stated otherwise.

11. Linking to our site
11.1 You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 11.2 You must not establish a link from any website that is not owned by you. 11.3 Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy 11.4 If you wish to make any use of material on our site other than as set out above, please address your request to Our Company, Unit MO33, Mile Oak Industrial Estate, Oswestry SY10 8GA.

12. Links from our site
12.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Jurisdiction and applicable law
13.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law

14. Variations
15.1 We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site

15. Your concerns
16.1 If you have any concerns about material which appears on our site, please contact Our Company, Unit MO33, Mile Oak Industrial Estate, Oswestry SY10 8GA.

General Terms of Service
The following Terms of Services, together with any Additional Terms and Policies (collectively “ToS”, ”Terms”, “Agreement”), form the entire legal agreement between you and Our Company in relation to your use of our website (https://Our Company.com, all its subdomains, additional top-level domains, and mobile apps) and any products, services, and information provided by Our Company (“we”,”us”,”our”).

Prior to purchasing a service from us, you need to ensure and declare that you have read, understood and agreed to our Terms of Service (Terms of Use) by checking the corresponding required checkbox. The following list contains our Additional Terms and Policies attached and considered collectively with this General Terms of Service agreement:

This Agreement supersedes and replaces any other agreements with respect to the subject matter hereof. All such other agreements will have no further force or effect.

Prohibited Clients (Countries, Regions, Entities, and Individuals)
Service purchases, client account creation, support service, affiliate service, chat services are not provided to prohibited clients. Such clients are defined as an entity related to some countries, regions, or individuals that are prohibited by certain governments and their trade, law or economic sanctions.

Unless otherwise provided with explicit written permission, Our Company also does not register and prohibits the use of any of our services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any Sanctioned Country/Region.

Service Level Agreement
The following Service Level Agreement (also called ToS or simply Agreement) apply to all services provided by Our Company to customers (clients, users). With the purchase of every Web Hosting or Additional service offered by Our Company you specifically agree to these Terms of Service.

Account Eligibility
All services provided by Our Company are intended for users over eighteen (18) years old. By purchasing a service from us you declare you are eighteen (18) years old or older, otherwise it is considered as unauthorized use and is a violation against our Terms.

If our services are used on behalf of another party, you represent and warrant that you have the authorization to bind the party to our TOS. If we determine that you do not have the legal authority to represent the party you will be held liable according to our TOS.

You agree and warrant you will provide accurate, current and complete information (including name (company name), address, phone number, email address, and billing information) required on the order form during the service purchase.

💳 Billing Policy

## 💳 16. Billing, Payments & Service Renewals

16.1 All invoices are generated automatically through our billing system. Each invoice will contain a creation date 📅, due date ⏰, and the applicable charges for the products or services purchased.

16.2 Customers are solely responsible for ensuring that all invoices are paid on or before the stated due date. Invoice reminders may be sent as a courtesy; however, failure to receive an invoice, reminder, notification, email, SMS, or other communication does not remove the customer's obligation to make payment.

16.3 Payments may be collected automatically where a valid automatic payment method has been authorized by the customer. We reserve the right to attempt payment collection before, on, or after the invoice due date where an automatic payment arrangement exists.

16.4 All services are provided on a prepaid basis. Continued use of any service is conditional upon the successful receipt of payment for the applicable billing period.

16.5 If payment has not been received by the due date, the affected service may become overdue and may be subject to suspension, restriction, interruption, or termination without further notice.

16.6 Services that may be suspended for non-payment include, but are not limited to:

✅ Shared Hosting Accounts

✅ Reseller Hosting Accounts

✅ VPS Services

✅ Dedicated Servers

✅ Domain Registrations

✅ SSL Certificates

✅ Email Hosting Services

✅ Website Maintenance Services

✅ Additional Add-On Services

16.7 Suspended services may become inaccessible until all outstanding balances have been paid in full.

16.8 We reserve the right to refuse reactivation of services where invoices remain unpaid for an extended period or where repeated payment failures occur.

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## ⏳ Late Payments & Expired Services

16.9 Customers are responsible for renewing services before their expiry date. Failure to renew services before expiration may result in service interruption, account suspension, deletion of data, domain expiration, additional restoration charges, or permanent loss of service.

16.10 Where a hosting service, reseller account, VPS, dedicated server, or other renewable service expires due to non-payment, a **Late Renewal & Administrative Recovery Fee of Rs. 6,000** may be applied in addition to any outstanding renewal charges.

16.11 The Late Renewal & Administrative Recovery Fee covers administrative processing, account review, recovery procedures, restoration efforts, reactivation tasks, and additional operational costs associated with restoring expired services.

16.12 Payment of the Late Renewal Fee does not guarantee that a suspended or expired service can be restored. Restoration remains subject to service availability, account status, data retention periods, and technical feasibility.

16.13 If a service remains unpaid after expiration, we reserve the right to permanently terminate the service and remove all associated data without liability.

16.14 Customers are strongly encouraged to maintain active payment methods and renew services well before their expiration dates to avoid additional fees, service interruption, or permanent data loss.

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## 🌐 Domain Name Renewals

16.15 Domain names must be renewed before their expiry date.

16.16 Expired domain names may enter grace periods, redemption periods, restoration periods, or deletion phases as determined by the applicable registry.

16.17 Additional registry fees, redemption fees, restoration fees, transfer fees, and administrative fees may apply to expired domains.

16.18 We cannot guarantee the successful renewal, restoration, recovery, transfer, or continued ownership of any domain name once it has expired.

16.19 Customers accept full responsibility for monitoring domain expiration dates and ensuring timely renewal.

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## 💰 Refund Policy

16.20 Once a service has been purchased, provisioned, activated, delivered, registered, configured, or used, payments are generally non-refundable.

16.21 Refunds will only be considered where a specific product includes a clearly advertised Money Back Guarantee at the time of purchase.

16.22 Any Money Back Guarantee applies solely to the specific service explicitly displaying such a guarantee and does not automatically apply to other services.

16.23 The following services are non-refundable unless otherwise required by law:

❌ Domain Registrations

❌ Domain Renewals

❌ Domain Transfers

❌ SSL Certificates

❌ Dedicated Servers

❌ VPS Services

❌ Software Licenses

❌ Setup Fees

❌ Administrative Fees

❌ Late Renewal Fees

❌ Recovery Fees

❌ Third-Party Services

16.24 Refund requests submitted outside any applicable Money Back Guarantee period will not be eligible for refund consideration.

16.25 Service cancellations do not automatically create entitlement to a refund.

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## ⚠️ Billing Disputes

16.26 Any billing dispute must be reported through our official support channels within fourteen (14) days of the invoice date.

16.27 Chargebacks, payment reversals, payment disputes, unauthorized transaction claims, or banking disputes may result in immediate suspension of all services pending investigation.

16.28 Customers agree to contact us first regarding any billing concern so that we may attempt to resolve the matter before a dispute is initiated through a payment provider.

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## 📋 Billing Summary

✅ All invoices are generated automatically.

✅ Customers are responsible for timely payment of all invoices.

✅ Services may be suspended immediately after becoming overdue.

✅ Expired services may incur a Rs. 6,000 Late Renewal & Administrative Recovery Fee.

✅ Domain recoveries may incur additional registry fees.

✅ Failure to renew services may result in permanent data loss.

✅ Payments are generally non-refundable once services have been activated or used.

✅ Money Back Guarantees apply only where explicitly advertised.

By purchasing or using any of our products or services, you acknowledge and agree to comply with this Billing, Payments & Service Renewals Policy.

💰 Refund Policy

17. Refunds
17.1 No refunds can be issued on products such as VPS servers, Dedicated servers, SSL certs and custom paid migrations or installs. The above products are exempt from any refund policy and a 30 day cancellation notice is required. All cancellations are taken 30 days from the next billing date. 17.2 Refunds can only be placed back on the card that was originally used to purchase the product or service. refunds can take between three and five working days to appear on the account.

20. Terms and conditions for : for Refund
Plans with free .com domains are Non-Refundable, Domains are always registered for 1 year and cannot be Cancelled/Refunded. Only hosting plans without free domains are applicable for refund in first 30 days after purchase

21. Money back guarantee
Hosting packages purchased without a Free .COM Domain may be eligible for a refund within the first 30 days from the original purchase date.

Hosting packages that include a Free .COM Domain are not eligible for refunds under any circumstances.

Hosting packages purchased under promotional offers, discounted pricing, special campaigns, coupon codes, or any reduced-price arrangement are not eligible for refunds.

Domain registrations, domain transfers, domain renewals, domain restorations, and all other domain-related services are strictly non-refundable once processed.

Refund requests submitted after the applicable refund period will not be considered.

Money-Back Policy
The cancellation request is submitted in the first 30 days after a Shared Web Hosting product or service becomes active.

The cancellation request is not eligible for a full refund when:

Eligible for Refund
Hosting accounts purchased wihtout free DOMAIN Name
Domains which are ordered but not registered yet
Hosting Accounts order which are not axctive yet.
First 30 days is the time for refund if there is such case like 3 above
Not Eligible for Refund
Hosting accounts purchased with Free DOMAIN Name at the time of order. ( Because domains are expensive and we offer Unlimited server along with them at the time of purchase )
Domains which are activated already for a year.
Client who used PROMO CODE / OFFER to avail any services
First 30 days is the time for refund if there is no such case like 3 above
Cancellations and Refunds
The act of discontinuing a Service or a Product provided by Our Company is defined as an act of Cancellation. The customer agrees that a Cancellation request can be submitted anytime upon submitting the request via the Client Dashboard or by opening a ticket in our Billing Department.

During the process of canceling a Product or a Service, Our Company will attempt to resolve the reason for the Cancellation request if such is provided and act in the best interest of the client. In case the Product or Service is no longer suitable for the customer, Our Company will act in compliance with our Terms of Service policy.

🌐 Domain Policies / ICANN

18. 🌐 ICANN & Registrar Policy Notice

Our Company is not an ICANN-accredited registrar and does not operate as an official ICANN registrar.

Customers acknowledge that services purchased from Our Company are provided through third-party registrars, registry operators, and domain service providers. As a result, customers enter into a contractual relationship with Our Company and agree to be governed by the policies, procedures, pricing structures, administrative requirements, service conditions, and operational practices established by Our Company.

While certain domain extensions may ultimately be subject to registrar, registry, or ICANN requirements, customers acknowledge that Our Company's services, promotions, administrative fees, verification requirements, support procedures, transfer procedures, billing policies, and domain management policies are independently established by Our Company and form part of the binding agreement between the customer and Our Company.

By registering, transferring, renewing, or managing a domain through Our Company, customers expressly agree to comply with all policies published by Our Company, regardless of whether similar provisions exist within ICANN policies, registrar policies, or registry policies.

Customers further acknowledge that Our Company's promotional offers, free domain programs, discounted registrations, administrative charges, security procedures, transfer requirements, and domain-related service conditions are governed by Our Company's published policies and may differ from those of other providers.

Use of any domain-related service constitutes acceptance of all domain policies, transfer policies, promotional conditions, billing requirements, and administrative procedures published by Our Company.Domain and Domain Transfers
18.1 All domains can be transferred to another host free of charge. 18.2 Domains that have been included when purchasing a hosting package would remain the property of Our Company until one year of web hosting has been completed or a fee which would be calculated as the cost of the domain name plus the transfer fee would be charged. If a package includes a free domain it must be selected at the time of purchase as this will be your account leading domain. No free domain will be supplied if you select to transfer a domain from an existing provider. 18.3 All domains once purchased are placed in the registrants name and are the property of the registrant. 18.4 We have the right to suspend a domain name if we believe incorrect or false data has been entered at the time of purchase. At times we may contact the registrant and ask that your data is updated and a temporary suspension may be placed on the domain until this is acted upon. 18.5 Affiliate payouts will only be transfered to the affiliate 180 days after the sale. Commission will not be paid if a cancellation of server or suspension applies within this time period. You will need to have at least £50 in your affiliate account before a transfer of money is performed. 18.6 All domain names are charged as per what is displayed in the shopping cart at the time of checkout. These prices will also be displayed clearly on purchase pages and product tables where relevant. 18.7 Expiring domain names – All expiring domain names will be emailed 30 days prior to the expiration date. You will be notified three times within this 30 day period asking you to renew should you wish to re-purchase. For security reasons we have placed all domains names on auto renew. Should you no longer wish to renew the domain name we request that you place a cancellation from within your Certa control panel. 18.8 Auto renew domain names – Your domain name will be placed within the domain section of your control panel. This will show clearly the start date along with the renewal date and cost for renewing this domain name. You can choose to increase the time your registration period is set to by option to increase the period of registration from the drop-down section in my domains names. 18.9 All purchases of .uk domain names are bound by the legal terms and conditions of Nominet. These terms can be found via the following URL www.nominet.uk/go/terms

Domain Policy:

Domains cannot be transferred to another registrar within the first six months of registration, as per the registrar’s policy.
You cannot change the domain nameservers of new domain for 8 months as per registrar’s policy, so provide the nameservers you want to have for the domains at the time of order.
If any domain violates the registrar’s policy, then they can deactivate the domain name without any prior notice and domain will be permanently lost. In such cases, we will not be responsible.
Refund Policy:

Our refund policy does not allow for direct refunds. Instead, any eligible amount will be credited to your client account, which can be utilized for future purchases.

Domain Transfer Policy:

If a domain has only 15 days left before expiration, the EPP code will not be issued for transfer to another provider.

Our Company is dedicated to maintaining the
security, reputation, and compliance of its domain registration services. This
Domain Abuse Policy outlines the procedures for handling domain names
containing specific keywords or criteria, which may result in deactivation
without prior notice to clients.

This policy applies to all domain names
registered through Our Company and addresses domain names containing keywords or
criteria, including:

Words
such as ( global , IT , Shipping, Decor , appearal , xpress , US ) country names, trading domains,
Bitcoin domains, and similar terms.
Domains
in violation of our Terms of Service or Acceptable Use Policy.
Domains
engaged in malicious activities or security risks.
Domains
infringing upon the intellectual property rights of others.

Domain names meeting the criteria outlined
in section 2 may be subject to deactivation by Our Company without prior notice to
clients. The following deactivation process will be followed:

Initial Review
Our Company’s automated systems will periodically
scan newly registered domain names for the specified keywords and criteria.

Deactivation Timeline
If a domain name is identified as meeting
the criteria, it will be deactivated within 7 days of registration without
prior notice to the client.

Locking and Deactivation
The domain name’s control panel will be
locked, and the domain will be deactivated. This means that the client will not
be able to manage the domain through their control panel.

Domain Name Reinstatement
Clients whose domains have been
deactivated under this policy may contact Our Company’s support team to request a
review and potential reinstatement of their domain. Our Company will evaluate such
requests on a case-by-case basis and may require additional information or
compliance with specific conditions before reinstatement. To initiate the
reinstatement process, clients are required to submit the following documents:

Required Documents:

A
copy of the client’s National Identity Card (CNIC) or Passport for identity
verification.
Legal
Address documentation to confirm the client’s legal residence or business
address.
A
recent utility bill (e.g., electricity, water, gas) that matches the legal
address provided, serving as proof of residence or business location.
Our Company is committed to upholding the
integrity of its domain registration services and ensuring compliance with this
Domain Abuse Policy. Clients are encouraged to review this policy regularly and
adhere to our Terms of Service and Acceptable Use Policy to maintain the registration
of their domains without disruption.

For questions, concerns, or further
assistance, please contact Our Company’s support team via support tickets.

Domain Renewal Policies
________________
Domain (.com) will be Charged 3900 Separately Hosting Renewal
Hosting Account will disable 1 month before Renewal
6000 PKR late fee will be added after expiry or domain/package by the server OR domain registrar
If you are purchasing any other domain renew charges will be updated according to USD prices.
Domains registered from October 2023 onward will not be renewed or transferred out directly by us. If any client wishes to renew or transfer their domain, the company is obligated to provide them with a domain control panel so they can manage it themselves.

📦 Hosting Policies

Fair Usage Policy ( FUP )
A. RESOURCE USAGE
1.
The Shared Hosting Services comprise the provision of web space on our
servers to enable you to upload pages and files for the purpose of
publishing websites.
2.
The Shared Hosting Services allow you ‘unlimited’ server space for normal
routine “non-file-distribution” web usage. For websites that allow
downloading of video, audio or other files we reserve the right to impose
a bandwidth limit of two hundred and fifty (250) gigabytes per calendar
month.
3.
Non-file-distribution usage will remain unaffected by any limit imposed
on downloading of video, audio or other files.
4. In
your use of the Shared Hosting Services (other than where you are using
your own virtual private server), you may not:
a.
use more than 10% of our platform’s processing capacity. There are
numerous activities that could cause such problems, including (but not
limited to) CGI scripts and intensive FTP, PHP or HTTP operations
b.
run stand-alone, unattended server-side processes or any daemons;
including (but not limited to) IRCd
c.
run any type of web spider or indexer
d.
run any software that interfaces with an Internet Relay Chat network
e.
run any bit torrent application, tracker, or client. You may link to
legal torrent files off-site, but may not host or store them on our
servers
f.
participate in any file-sharing/peer-to-peer activities
g.
run any gaming servers
h.
run entries or other scheduled tasks other than by configuring them
through our control panel
i.
give away web space under a domain (including Resellers giving away free
websites)
j.
operate a proxy website or service
k.
as a remote file host for other websites
l. operate
self-hosted file sync or similar “cloud storage” based services
including (but not limited to) OwnCloud, Pydio and Sparkleshare.
5.
You must not use the Hosting Services as an offsite backup facility.
Therefore, all files uploaded to our servers as part of your usage of the
Hosting Services must be visible and accessible to the outside world
(web-visible) unless they are needed to operate the website of which they
form part; We reserve the right to delete files or directories that are
not web-visible without giving notice to you.
6.
All pages of website stored on our servers as part of the Hosting
Services will be available to search engines unless you take action to
prevent this. If you wish to optimise your web pages for search engines
you agree to use coding and techniques which comply fully with the
guidelines issued by Google, Bing, Yahoo and other large search engines.
7.
MySQL Databases are limited to 1024 megabytes in size, when they reach
this size we will notify you.
8. If
you are a Reseller and deactivate a resold web hosting account we will
delete it after 50 days.
B. PROHIBITED USES
1.
You may use the Hosting Services only for lawful purposes. You may not
use the Hosting Services:
a.
in any way that breaches any applicable local, national or international
law or regulation
b.
in any way that is unlawful or fraudulent, or has any unlawful or
fraudulent purpose or effect
c.
for the purpose of harming or attempting to harm minors in any way
d.
to send, knowingly receive, upload, download, use or re-use any material
which does not comply with our content standards (see below)
e.
to transmit, or procure the sending of, any unsolicited or unauthorised
advertising or promotional material or any other form of similar
solicitation (also known as SPAM – see below)
to
knowingly transmit any data, send or upload any material that contains
viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware,
adware or any other harmful programs or similar computer code designed
to adversely affect the operation of any computer software or hardware
C. CONTENT STANDARDS
1.
These content standards apply to any and all material that you allow to
be hosted through the Hosting Services and to any interactive services
associated with it.
2.
You must comply with the spirit of the following standards. The standards
apply to each part of any Material as well as to its whole.
3.
Material must:
a.
be accurate (where they state facts)
b.
be genuinely held (where they state opinions)
c.
comply with applicable law in the UK and in any country from which they
are posted
4.
Material must not:
a.
contain any material which is defamatory of any person
b.
contain any material which is obscene, offensive, hateful or
inflammatory
c.
contain any material that is pornographic
d.
promote violence
e.
promote discrimination based on race, sex, religion, nationality,
disability, sexual orientation or age
f.
infringe any copyright, database right or trade mark of any other person
g.
be likely to deceive any person
h.
be made in breach of any legal duty owed to a third party, such as a
contractual duty or a duty of confidence
i.
promote any illegal activity
j.
be threatening, abuse or invade another’s privacy, or cause annoyance,
inconvenience or needless anxiety
k.
be likely to harass, upset, embarrass, alarm or annoy any other person
l.
be used to impersonate any person, or to misrepresent your identity or
affiliation with any person
m.
give the impression that they emanate from us, if this is not the case
n.
advocate, promote or assist any unlawful act such as (by way of example
only) copyright infringement or computer misuse

⚠️ Acceptable Use Policy

Acceptable Use Policy
You acknowledge and agree that Our Company services may only be used for lawful purposes. You need to ensure compliance with applicable laws, rules, and regulations of your use of our services. We reserve our right to disable any materials violating our Terms.

The following types of content are considered as prohibited and you shall not use Our Company services to store or publish such (including links to third-party services):

Following types of activities are considered as prohibited and you shall not use Our Company services for such purposes (including links to third-party services):

Acceptable Use Policy
Your personal information collected during the registration process will be used for your account creation and will be considered as ownership details for all service under the account. You agree and authorize us to use and provide your personal information to third parties to ensure compliance and validate your billing information in order to finalize your order.

All orders submitted at Our Company are subject to Security Scans. If an order triggers any of our security rules it will be manually revised by our Order Verification team, the invoice will be canceled and no payment will be applied. In such a case, you will be notified by an email and we may ask for additional information in order to activate the requested service. We are not obligated to provide service nor additional information for the reason of failure to pass our verification process.

After successful payment, the service subject of your order is considered active. Our Company provides instant account activation for services promoted as such. Services, such as, but not limited to Virtual Private Servers and Dedicated Servers, that require manual interaction and/or custom setup will be handled in a timely manner. Service is considered available only after you receive written confirmation sent from Our Company

🚫 Abuse & Spam Policy

22. Abuse
To report abuse, please email us

D. ZERO TOLERANCE SPAM POLICY
1. We
take a zero tolerance stance against the sending of unsolicited email,
bulk emailing and spam. We may terminate the account of any user who send
out spam with or without notice
2.
Websites advertised as spam may not be hosted on our servers. This
provision includes, but is not limited to, spam sent via fax, phone,
postal mail, email, instant messaging or newsgroups. Any user account
which results in our IP space being blacklisted will be immediately
suspended and/or terminated.
3. Our Company
reserves the right to require changes or disable as necessary any
website, account, database or component that does not comply with our
policy
4. Our Company
reserves the right to charge the holder of the account used to send any
unsolicited email, a clean-up fee or any charges incurred for blacklist
removal at our sole discretion
5. If the data will cross above 10GB which not
contains website files and contains ( backups, images , videos ) Fine
will be applicable according to Storage
E. RESELLING
You
agree not to:
a.
re-sell or offer for the use of third parties any part of our Hosting
Services unless a specific Reseller product has been purchased,
b.
not to access without authority, interfere with, damage or disrupt
i.
any part of the Hosting Services
ii.
any equipment or network used to provide the Hosting Services
iii.
any software used in the provision of the Hosting Services
iv.
any equipment or network or software owned or used by any third party
c. If
you deactivate a resold Hosting Service for 50 consecutive days we will
automatically delete this Hosting Service.
d.
You are responsible for the good housekeeping of your Reseller Service.
You agree to delete files and Hosting Services that are no longer
required
F. SUSPENSION AND TERMINATION
1. We
will determine, in our discretion, whether there has been a breach of
this acceptable use policy through your use of the Hosting Services. When
a breach of this policy has occurred, we may take such action as we deem
appropriate.
2.
Failure to comply with this acceptable use policy constitutes a material
breach of the our terms and conditions of sale upon which you are
permitted to use the Hosting Services, and may result in our taking all
or any of the following actions:
a.
immediate, temporary or permanent withdrawal of your right to use the
Hosting Services
b.
immediate, temporary or permanent removal of any Material (as defined in
paragraph 5.1) uploaded to our servers
c.
issue of a warning to you
d.
issue of legal proceedings against you for reimbursement of all costs on
an indemnity basis (including, but not limited to, reasonable
administrative and legal costs) resulting from the breach
e.
further legal action against you
f.
disclosure of such information to law enforcement authorities as we
reasonably feel is necessary
G. CHANGES TO OUR ACCEPTABLE USE POLICY
1. We
may revise this acceptable use policy at any time by amending this page.
You are expected to check this page from time to time to take notice of
any changes we make, as they are legally binding on you.
Our Company Domain Abuse Policy

Domain Policy:

Our refund policy does not allow for direct refunds. Instead, any eligible amount will be credited to your client account, which can be utilized for future purchases.

Domain Transfer Policy:

If a domain has only 15 days left before expiration, the EPP code will not be issued for transfer to another provider.

This policy applies to all domain names
registered through Our Company and addresses domain names containing keywords or
criteria, including:

Domain names meeting the criteria outlined
in section 2 may be subject to deactivation by Our Company without prior notice to
clients. The following deactivation process will be followed:

Initial Review
Our Company’s automated systems will periodically
scan newly registered domain names for the specified keywords and criteria.

Deactivation Timeline
If a domain name is identified as meeting
the criteria, it will be deactivated within 7 days of registration without
prior notice to the client.

Required Documents:

For questions, concerns, or further
assistance, please contact Our Company’s support team via support tickets.

🔄 Renewal / Late Fee Policies

19. Expiry / Late Fee / Renewal Policies
Should you have a complaint about the product, service or support you have received from Our Company, if our customer service team have been unable to resolve this to your satisfaction we would request you put this in writing and send via email.

19.1 During the expiry-management period, which may begin up to thirty (30) days prior to the official service expiration date depending on the infrastructure and Data Center policies applicable to the hosting environment, certain hosting features, server functions, backup-related operations, or account-level services may be automatically restricted by our Data Center systems as part of resource management, security, backup retention, and infrastructure protection procedures. These restrictions are system-generated and, once applied, cannot be manually overridden, disabled, or re-enabled during the restricted period until the applicable renewal requirements and system conditions have been satisfied.

19.2 Clients are responsible for ensuring that all invoices are paid before the official due date. Renewal reminders and billing notifications are communicated in advance through invoice generation emails, renewal reminder emails, client area notifications, and Terms of Service documentation. Clients may also review their complete email notification history directly from the client area dashboard.

19.3 A late renewal fee of PKR 6,000 is automatically applied once a hosting package enters the expired state beyond the official due date. This late fee covers infrastructure maintenance, backup retention, storage allocation, and resource management costs associated with expired services. Once generated by the system, the late fee cannot be waived, reversed, or removed.

19.4 During the expired-service period, certain hosting features, website access, email services, backups, DNS functionality, or server-related operations may be temporarily restricted automatically by our systems and Data Center infrastructure. All applicable services and features are restored automatically once the outstanding renewal invoice has been paid successfully.

19.5 Free or discounted first-year domain registrations are promotional offers only and require standard renewal charges after the completion of the initial registration term. Clients are strongly advised to renew all hosting services and domains before the official due date in order to avoid service interruption, expiry restrictions, additional fees, or potential data removal procedures.

19.6 Should you have any complaint regarding billing, renewals, hosting services, or support provided by Our Company Hosting, and our customer service team has been unable to resolve the matter to your satisfaction, you may submit your complaint in writing via email to Our Company. Complaints submitted formally will be reviewed by our management department and responded to within five working business days. We recommend including complete details and relevant invoice or account information in order to reduce resolution time.

19.7 All hosting services purchased through Our Company Hosting are valid only for the active billing period selected at the time of purchase, which in most cases is twelve (12) months unless otherwise stated. Services are not considered valid beyond the official expiry date mentioned within the invoice and client area dashboard. Once a hosting package expires, website files, databases, backups, emails, and related account data may continue to remain stored on our infrastructure servers for a limited retention period, resulting in additional operational, storage, backup retention, licensing, and infrastructure costs to the company. Domain names provided free of charge with hosting packages, or domains registered under discounted first-year promotional pricing, are also subject to separate renewal charges, registrar policies, and applicable Terms of Service after the completion of the initial registration term. Due to ongoing infrastructure expenses, registrar obligations, expired-service retention policies, and processing costs associated with expired services, it is not possible to waive, reverse, or remove late fees once they have been generated by the system after service expiry. Clients are solely responsible for ensuring that all invoices, renewals, and outstanding dues are cleared before the official expiry date of the service. In order to avoid late fees, temporary restrictions, service interruptions, or additional charges in the future, clients are strongly advised to renew all services before the due date communicated through invoices, reminder notifications, and the client area dashboard.

21. Expiry, Renewal & Late Fee Policy
21.1 A late renewal fee of PKR 6,000 shall automatically apply to all hosting packages immediately upon service expiry. The late fee covers backup retention, infrastructure maintenance, storage allocation, licensing costs, resource management, and expired-service administration.

21.2 Once generated by the billing system, the late fee cannot be waived, reversed, discounted, negotiated, or removed under any circumstances.

21.3 Hosting services remain valid only until the official expiry date displayed within the client area dashboard and associated invoices. Continued storage of expired account data after service expiry does not constitute an active hosting service.

21.4 Clients are solely responsible for renewing all hosting services and associated domains before the official expiry date in order to avoid service interruption, restrictions, additional fees, suspension, termination, or data retention charges.

21.5 Renewal reminders may be communicated through invoices, automated email notifications, billing notices, and client area alerts. Failure to receive or read such notifications does not exempt the client from renewal obligations or applicable charges.

🚀 Unlimited Fair Usage Policy (FUP)

# ♾️ Unlimited Web Space Fair Usage Policy (FUP)

At Our Company, all hosting plans include **Unlimited Web Space** for website files. This means we do not impose fixed storage limits such as 5GB, 10GB, 20GB, 50GB, or 100GB on legitimate website content.

Our unlimited storage is specifically designed to allow customers to host, manage, and grow their websites without worrying about predefined storage quotas. However, unlimited storage is intended for website hosting purposes only and remains subject to this Fair Usage Policy ("FUP").

## ✅ Permitted Website Content

Unlimited Web Space may be used for files directly related to the operation and functionality of your website, including but not limited to:

🌐 HTML Files

🎨 CSS Stylesheets

⚙️ JavaScript Files

🐘 PHP Files

🖼️ Images (JPG, JPEG, PNG, GIF, SVG, WEBP)

📄 Website Documents

🛒 E-Commerce Website Files

📝 Blog Content

🎭 Website Themes & Templates

🔌 Plugins & Extensions

📚 CMS Installations (WordPress, Joomla, Drupal, OpenCart, Magento and similar platforms)

🗄️ Website Databases

📧 Standard Email Data Generated Through Normal Hosting Usage

📦 Website Assets Required For Proper Website Functionality

## ❌ Storage Uses Not Covered Under Unlimited Web Space

Unlimited Web Space is not intended to function as a cloud storage service, backup repository, media archive, or download platform.

The following content is not permitted under this policy:

🎬 MP4 Video Files

🎥 Movie Collections

📺 TV Series Archives

🎵 MP3 Audio Collections

🎧 Music Libraries

📀 FLAC, WAV, AAC & Similar Audio Archives

📦 ZIP Archives

📦 RAR Archives

📦 TAR.GZ Archives

📦 7Z Archives

💾 Full Account Backups

🗂️ Backup Repositories

☁️ Personal Cloud Storage

📂 File Sharing Services

📥 Download Mirrors

📤 Public Download Platforms

🛠️ Software Installers

💿 ISO Files

📱 Mobile Application Packages (APK, IPA, etc.)

🎮 Game Files & Gaming Archives

🎞️ Video Libraries

🎙️ Podcast Archives

📚 Digital Media Collections

🗄️ Data Warehouses

🔄 Offsite Backup Systems

📦 Storage Primarily Intended For Distribution Rather Than Website Display

## ⚠️ Important Clarification

Unlimited Web Space is provided for the purpose of hosting websites.

It must not be used as:

❌ A Backup Server

❌ A Cloud Drive

❌ A File Storage Platform

❌ A Media Archive

❌ A Download Server

❌ A Software Distribution Platform

❌ A File Sharing Service

❌ A Storage-As-A-Service Solution

Shared Hosting services are optimized for website hosting and are not designed to operate as large-scale storage platforms.

## ♾️ No Fixed Storage Limit For Website Content

Unlike many hosting providers, Our Company does not enforce a specific storage cap for genuine website content.

There is no standard limit such as:

🚫 5GB

🚫 10GB

🚫 20GB

🚫 50GB

🚫 100GB

🚫 500GB

for legitimate website files.

Customers may continue expanding their websites as required, provided the stored content remains directly related to the operation and presentation of their website.

## 🔍 Fair Usage Monitoring

To maintain stable performance and ensure fair resource allocation for all customers, storage usage may be periodically reviewed.

Accounts found storing excessive amounts of non-website content may be contacted and asked to remove such content.

Where necessary, Our Company reserves the right to:

⚠️ Restrict Storage Usage

⚠️ Remove Prohibited Content

⚠️ Suspend Excessive Storage Usage

⚠️ Limit Services Impacting Overall Server Performance

⚠️ Take Corrective Action To Protect Other Customers

## 🏢 Commercial Storage Prohibition

Unlimited Web Space may not be used for commercial storage activities including but not limited to:

📦 Backup Businesses

☁️ Cloud Storage Services

🎬 Video Hosting Platforms

🎵 Audio Hosting Platforms

📥 Download Websites

📂 File Distribution Services

🛠️ Software Distribution Repositories

🎮 Game Distribution Platforms

🗄️ Data Archiving Services

Any service whose primary purpose is storage or distribution rather than website operation is prohibited.

## ⚖️ Policy Enforcement

Our Company reserves the sole right to determine whether stored content qualifies as legitimate website content under this policy.

Files deemed unrelated to website operation, or primarily intended for storage, archiving, backup, or distribution purposes, may be removed or restricted without prior notice where necessary to protect server resources and maintain service quality.

## 📋 Summary

✅ Unlimited Space For Website Files

✅ No Fixed GB Limit For Legitimate Website Content

✅ Suitable For WordPress Websites

✅ Suitable For Business Websites

✅ Suitable For Blogs & Portfolios

✅ Suitable For E-Commerce Websites

✅ Suitable For Normal Website Media

❌ Not For Backups

❌ Not For Movies

❌ Not For MP3 Collections

❌ Not For ZIP Archives

❌ Not For Software Distribution

❌ Not For Cloud Storage

❌ Not For Download Platforms

By using our hosting services, you acknowledge and agree to comply with this Unlimited Web Space Fair Usage Policy.

📧 Email Account Policies

Each email account includes 10GB mailbox storage.

Examples:
[email protected] = 10GB
[email protected] = 10GB

The 10GB limit exists to maintain Fair Usage Policy compliance and anti-spam protection. Under normal usage, a mailbox can typically operate for several years before reaching capacity. Clients may archive emails locally using Outlook or compatible mail software.

📨 Email Account Limits

# 📧 Email Usage & Sending Limits Policy

To maintain the reliability, reputation, and deliverability of our email infrastructure, all email services are subject to fair usage limits and anti-spam protections. These limits are designed to protect both our customers and our network from abuse, spam activity, blacklisting, and service degradation.

---

## 📬 Email Sending Limits

To ensure fair usage across all hosting accounts, the following sending limits apply:

📧 Maximum **100 recipients per individual email message**

📧 Maximum **500 emails per day** sent via PHP `mail()` function

📧 New email accounts may be subject to additional restrictions during their initial usage period

These limits may be adjusted at our discretion where necessary to protect platform stability and email reputation.

---

## 🌐 Web Server Email Restrictions

Emails sent directly through website scripts, contact forms, CMS platforms, plugins, and applications using the server's PHP `mail()` function are subject to the following limits:

✅ Maximum 500 outgoing emails per day

✅ Maximum 100 recipients per email

✅ Maximum 5MB message size when sent via web server

These restrictions apply regardless of the application being used, including but not limited to:

• WordPress

• Joomla

• Drupal

• OpenCart

• Magento

• Laravel Applications

• PHP Contact Forms

• Custom PHP Scripts

Excessive or abusive usage may result in temporary restrictions or suspension of email functionality.

---

## 📎 Attachment Limits

To maintain optimal delivery performance and compatibility with receiving mail providers, attachment size limits apply.

📎 Maximum Attachment Size: **32MB**

Attachments exceeding this limit may be rejected, blocked, or returned to the sender.

Customers are encouraged to use cloud storage or file-sharing services when distributing larger files.

---

## 📬 Maximum Message Size

The maximum permitted network message size, including attachments, headers, and encoded content, is:

📬 Maximum Network Message Size: **50MB**

Messages exceeding this limit may fail delivery or be automatically rejected by the sending or receiving mail server.

Please note that many third-party email providers may enforce lower limits than those listed here.

---

## 🔁 Autoresponder Limits

Autoresponders are designed to prevent excessive automated replies and mail loops.

To reduce spam and automated reply abuse:

🔁 Autoresponders will send only **one automatic response every 8 hours per sender**

If the same sender sends multiple emails within an 8-hour period, additional autoresponses will not be generated.

This limitation helps prevent:

✅ Mail Loops

✅ Backscatter Spam

✅ Excessive Automated Responses

✅ Unnecessary Server Load

---

## 🆕 New Mailbox Restrictions

To protect email reputation and reduce the risk of compromised or newly created accounts being used for spam, additional restrictions apply to new mailboxes.

For the first seven (7) days after creation:

📧 Maximum 50 outgoing emails per day per mailbox

Once the initial seven-day period has passed and no abuse is detected, normal sending limits will automatically apply.

These restrictions help protect both our infrastructure and legitimate customers from reputation-related issues.

---

## 🚫 Prohibited Email Activities

The following activities are strictly prohibited:

❌ Spam

❌ Unsolicited Bulk Email

❌ Purchased Mailing Lists

❌ Email Harvesting

❌ Phishing Campaigns

❌ Fraudulent Email Activity

❌ Malware Distribution

❌ Mass Marketing Without Consent

❌ Forged Email Headers

❌ Abuse Of Autoresponders

❌ Distribution Of Malicious Attachments

Any violation may result in immediate suspension of email services and additional account restrictions.

---

## ⚠️ Abuse Prevention & Monitoring

Outgoing email traffic is continuously monitored to maintain network reputation and service reliability.

We reserve the right to:

⚠️ Restrict Email Sending

⚠️ Rate Limit Accounts

⚠️ Suspend Mailboxes

⚠️ Block Outgoing Email

⚠️ Investigate Suspicious Activity

⚠️ Require Verification Before Restoring Email Access

These measures may be implemented automatically where unusual activity is detected.

---

## 📋 Email Limits Summary

📧 Maximum 100 recipients per email

🌐 Maximum 500 emails per day via PHP mail()

📎 Maximum 32MB attachment size

📬 Maximum 50MB network message size

🔁 Autoresponders send only once every 8 hours per sender

🆕 New mailboxes limited to 50 outgoing emails per day during the first 7 days

🚫 Spam and bulk unsolicited email are strictly prohibited

By using our email services, you acknowledge and agree to comply with this Email Usage & Sending Limits Policy.

🔐 Security Policy

# 🔐 Security Policy

At Our Company, security is not treated as an optional feature. It is a core part of our hosting infrastructure and service design. We continuously invest in modern security technologies, network protection systems, malware detection tools, and account-level safeguards to help protect customer websites, applications, and data against unauthorized access, malicious activity, and online threats.

Our hosting platform incorporates multiple layers of protection designed to provide a secure environment for businesses, organizations, developers, and website owners.

---

## 🛡️ Enterprise DDoS Protection

All hosting services are protected by advanced network-level Distributed Denial of Service (DDoS) mitigation systems.

Our infrastructure is capable of mitigating attacks of up to **1 Terabit (1TB) per second**, helping ensure that legitimate website traffic can continue reaching your website even during large-scale network attacks.

DDoS protection helps defend against:

✅ Volumetric Network Attacks

✅ UDP Flood Attacks

✅ TCP Flood Attacks

✅ SYN Flood Attacks

✅ Layer 3 & Layer 4 Network Attacks

✅ Malicious Traffic Spikes

✅ Automated Bot-Based Flooding

✅ Service Disruption Attempts

Traffic is continuously analyzed and filtered through intelligent mitigation systems designed to identify suspicious patterns and block malicious traffic before it reaches hosted websites.

---

## 🔑 Two-Factor Authentication (2FA)

To help protect hosting accounts from unauthorized access, customers can enable Two-Factor Authentication (2FA) within their control panel.

Two-Factor Authentication provides an additional security layer beyond a standard password by requiring a secondary verification code generated through an authentication application.

Benefits include:

✅ Enhanced Login Security

✅ Protection Against Password Theft

✅ Reduced Risk Of Unauthorized Access

✅ Additional Verification During Login

✅ Improved Account Protection

Even if a password becomes compromised, unauthorized access is significantly more difficult when 2FA is enabled.

Customers are strongly encouraged to enable Two-Factor Authentication on all hosting accounts.

---

## 🔒 Wildcard SSL Protection

All hosting accounts include SSL encryption technology designed to secure website traffic and protect data transmitted between visitors and hosted websites.

SSL protection provides:

✅ Encrypted Website Connections

✅ Secure Data Transmission

✅ Browser Security Indicators

✅ HTTPS Support

✅ Protection Against Data Interception

✅ Improved User Trust

Where supported, Wildcard SSL functionality helps secure both primary domains and eligible subdomains under a single certificate.

To further strengthen website security, HTTPS redirection may be enabled to automatically redirect visitors from insecure HTTP connections to encrypted HTTPS connections.

This helps ensure all website traffic remains encrypted whenever possible.

---

## 🚫 One Click IP Blocking

Customers have access to tools that allow suspicious or unwanted IP addresses to be blocked directly from the hosting environment.

IP blocking may be used to help prevent:

✅ Unauthorized Login Attempts

✅ Brute Force Attacks

✅ Malicious Crawlers

✅ Suspicious Traffic Sources

✅ Known Abusive Visitors

✅ Repeated Security Violations

Website owners retain greater control over who may access their hosted services and can respond quickly to suspicious activity when necessary.

---

## 🦠 Advanced Daily Malware Scanning

Website security is strengthened through automated malware scanning technologies designed to detect potentially harmful files and suspicious activity.

Scanning systems operate regularly to identify:

✅ Malware Infections

✅ Web Shells

✅ Backdoors

✅ Malicious Scripts

✅ Phishing Files

✅ Suspicious Executables

✅ Compromised Website Files

✅ Known Security Threats

Regular scanning helps identify potential issues before they can cause significant damage to hosted websites.

Customers should still maintain good security practices, including keeping software, plugins, themes, and applications updated at all times.

---

## 🌐 Cybersecurity Partnerships

Our security strategy incorporates technologies and threat intelligence provided by respected cybersecurity organizations.

Through industry partnerships and threat monitoring initiatives, security systems benefit from continuously updated intelligence regarding emerging threats, malicious actors, phishing campaigns, malware signatures, and attack patterns.

This layered approach helps strengthen protection against both known and newly emerging cybersecurity risks.

---

## 🏢 Enterprise Infrastructure Security

Our hosting platform operates on enterprise-grade infrastructure technologies designed to deliver both reliability and security.

Infrastructure protections include:

✅ Network Redundancy

✅ Traffic Filtering Systems

✅ Secure Data Routing

✅ Continuous Monitoring

✅ Hardware-Level Security Controls

✅ Multi-Layer Network Protection

✅ Infrastructure Isolation Mechanisms

✅ Automated Security Monitoring

Security controls operate continuously to identify and respond to unusual activity patterns across the network.

---

## 🔍 Continuous Security Monitoring

Security monitoring systems operate around the clock to help detect and respond to potential threats.

Monitoring may include:

🔎 Network Activity Analysis

🔎 Traffic Pattern Monitoring

🔎 Attack Detection

🔎 Malware Detection

🔎 Abuse Prevention

🔎 Unauthorized Access Monitoring

🔎 Infrastructure Health Monitoring

🔎 Service Availability Monitoring

Automated systems work alongside administrative controls to help maintain platform stability and security.

---

## 👨‍💻 Customer Security Responsibilities

While we provide extensive security protections, customers also play an important role in maintaining website security.

Customers are encouraged to:

✅ Use Strong Passwords

✅ Enable Two-Factor Authentication

✅ Keep Applications Updated

✅ Update Plugins Regularly

✅ Remove Unused Software

✅ Maintain Website Security Best Practices

✅ Review Account Activity Periodically

✅ Secure Local Devices Used To Access Hosting Accounts

No hosting provider can guarantee absolute protection against every possible threat; therefore security remains a shared responsibility between provider and customer.

---

## ⚠️ Security Limitations

Although substantial measures are implemented to protect customer services, no online service can guarantee complete immunity from every attack, vulnerability, or security incident.

Security technologies help reduce risk, mitigate threats, and improve resilience, but they do not constitute a guarantee against all forms of cyberattack, data loss, software vulnerabilities, user error, or third-party compromise.

Customers should maintain their own backups and security procedures where appropriate.

---

## 📋 Security Features Summary

🛡️ Up To 1TB DDoS Protection

🔑 Two-Factor Authentication (2FA)

🔒 Wildcard SSL Certificates

🌐 Force HTTPS Support

🚫 One Click IP Blocking

🦠 Advanced Daily Malware Scanning

🔍 Continuous Security Monitoring

🌐 Cybersecurity Threat Intelligence

🏢 Enterprise Infrastructure Security

⚡ Automated Security Controls

🔐 Encrypted Website Connections

📈 Proactive Threat Detection

---

Our infrastructure utilizes enterprise-grade data center technologies, network protections, and security controls designed to help protect hosted websites, customer accounts, and client data from modern online threats while maintaining a secure and reliable hosting environment.

⚙️ Node.js & Python Policy

Shared hosting is designed for websites and standard web applications such as PHP, WordPress and MySQL.

❌ Node.js applications are not supported on shared hosting.
❌ Python applications are not supported on shared hosting.

For Node.js or Python deployments, clients must use a VPS or Dedicated Server environment.

🌐 Domain Transfer Policy

🌐 Free .COM domains provided with eligible hosting plans are offered free of charge for the first year only, provided the hosting service remains active on our platform.

🔄 From the second year onwards, the domain will renew at the standard renewal rate of Rs. 4,800 per year.

🔐 If you request an EPP/Auth Code, domain transfer, registrar transfer, or domain release, a fee of Rs. 4,800 will apply.

💰 Domains purchased under promotional first-year pricing are subject to balance adjustment before an EPP/Auth Code or transfer can be issued.

For example:

• Domain Registration Price : Rs. 2,100
• Standard Domain Price: Rs. 4,800
• Difference: Rs. 2,700

If an EPP/Auth Code or transfer request is submitted in a later year, the outstanding difference between the promotional registration price and the standard domain price must be paid before the request can be processed.

⚠️ Any unpaid promotional discount amount must be cleared prior to the issuance of an EPP/Auth Code, transfer approval, or domain release.

📋 Free or discounted domains supplied with hosting plans are subject to registrar rules, transfer policies, promotional conditions, and applicable domain registration regulations.

🚫 Domains obtained through promotional offers may not be eligible for immediate transfer and may be subject to minimum registration periods, verification requirements, and outstanding balance checks.

By registering, renewing, transferring, or using a domain through our services, you acknowledge and agree to these domain pricing, renewal, and transfer conditions.

🖥️ SSH Access Policy

🔐 SSH Access & Sudo Usage Policy

To maintain the security, stability, and integrity of our shared hosting environment, all SSH access is provided with restricted user-level permissions only.

Shared hosting accounts operate within an isolated environment where customers are granted access solely to their own hosting account resources. Administrative (root-level) access is not available under any shared hosting service.

⚠️ Prohibited Use Of sudo

The sudo command is strictly prohibited on all shared hosting services.

The sudo utility is designed to execute commands with elevated system privileges and is intended for server administrators operating dedicated or virtual servers. Because shared hosting environments are utilized by multiple customers on the same infrastructure, the use of administrative commands presents a security and stability risk to the platform.

As a result, customers must not attempt to:

❌ Execute the sudo command

❌ Attempt privilege escalation

❌ Gain root-level access

❌ Modify operating system files

❌ Access restricted system directories

❌ Change server-wide configurations

❌ Install system packages requiring administrative permissions

❌ Execute commands intended for server administration

❌ Circumvent user-level restrictions

❌ Run scripts designed to obtain elevated privileges

🚫 Automatic Security Enforcement

For security purposes, all SSH sessions are actively monitored by automated protection systems.

If a sudo command or privilege escalation attempt is detected, one or more of the following actions may occur automatically:

⚠️ Immediate termination of the active SSH session

⚠️ Recording of an SSH security violation

⚠️ Temporary suspension of SSH access

⚠️ Automated account security review

⚠️ Restriction of future SSH access

⚠️ Escalation to our technical team for investigation

These measures are designed to protect both the hosting platform and all customers sharing the environment.

🖥️ Understanding Shared Hosting Limitations

Shared hosting is designed for website hosting and application deployment within a controlled environment.

Customers are provided with access to:

✅ Website files

✅ Application files

✅ Databases

✅ Git repositories

✅ Composer packages (where supported)

✅ Node.js applications (where supported)

✅ User-level shell commands

However, customers are not granted:

❌ Root access

❌ Administrative privileges

❌ Operating system control

❌ Kernel-level access

❌ Package manager access requiring root permissions

❌ System service management privileges

❌ Access to other customer accounts

❌ Server-wide configuration control

📦 Software Installation Requests

If your application requires software, extensions, libraries, or server-level functionality that cannot be installed within your hosting account, you should contact our support team for guidance.

Where possible, our administrators may already provide the required functionality, or alternative solutions may be available.

Customers must not attempt to install system packages through sudo or other privilege escalation methods.

🔍 Security Monitoring

Our infrastructure continuously monitors SSH activity to ensure compliance with hosting policies and to protect the overall server environment.

Activities that may trigger security reviews include:

⚠️ Repeated sudo attempts

⚠️ Privilege escalation attempts

⚠️ Unauthorized system access attempts

⚠️ Access to restricted directories

⚠️ Execution of prohibited administrative commands

⚠️ Scripts designed to bypass account restrictions

⚠️ Excessive failed command execution

⚠️ Activities deemed harmful to server stability

🔓 SSH Reactivation Procedure

If SSH access has been suspended due to a policy violation, customers may request a review by contacting our support department.

To request reactivation:

📩 Open a support ticket

📋 Provide your hosting username

📝 Explain the purpose of the command executed

🔍 Await review by our technical team

SSH access may be restored at our discretion following a successful review. Repeated violations may result in permanent SSH restrictions.

⚖️ Policy Enforcement

We reserve the right to suspend, restrict, or permanently remove SSH access where necessary to protect server security, service stability, or other customers hosted on the platform.

Failure to comply with this policy may result in:

🚫 SSH suspension

🚫 SSH privilege restrictions

🚫 Temporary account limitations

🚫 Permanent SSH removal

🚫 Additional actions permitted under our Terms of Service

📋 Summary

✅ SSH access is available for approved user-level operations.

✅ Customers may manage website files and applications within their own account.

❌ Root access is not available.

❌ sudo commands are not permitted.

❌ Privilege escalation attempts are prohibited.

⚠️ Use of sudo may immediately terminate your SSH session and suspend SSH access.

🔓 To restore suspended SSH access, a support ticket must be submitted for manual review.

By using SSH services, you acknowledge and agree to comply with this SSH Access & Sudo Usage Policy.

🛠 Addon Charges

## 💼 20. Addon Service Charges

20.1 The START Hosting Package is provisioned with the primary domain selected by the client during the order process. Once the hosting account has been activated, changing, replacing, or swapping the primary domain is considered a Domain Swap request and is not included within the standard package features.

20.2 A fixed fee of **PKR 1,500** shall apply to all Domain Swap requests performed on START Hosting Packages. Domain Swap requests will only be processed after the applicable invoice has been paid successfully.

20.3 Clients are solely responsible for verifying their domain name selection before completing the order process. Our Company shall not be responsible for incorrect domain selections, spelling errors, naming mistakes, or domain-related issues resulting from information submitted during the order process.

20.4 Hosting package upgrades are charged at the full price of the destination package. Upgrade charges are not calculated based on the price difference between the existing package and the upgraded package unless explicitly stated otherwise.

20.5 Package upgrades may result in changes to server allocation, account limits, resource availability, software availability, performance characteristics, pricing structure, and service specifications.

20.6 All upgrade, downgrade, migration, domain swap, account restructuring, account conversion, package modification, and custom administrative requests are considered separate services and may be subject to additional charges.

---

### 🌐 Website Migration Charges

20.7 Website migration services are not included within any hosting package unless explicitly advertised or agreed in writing.

20.8 A migration fee of **PKR 2,500 per website** shall apply to all migration requests.

20.9 Migration services may include:

✅ Website File Transfer

✅ Database Transfer

✅ Email Migration (Where Applicable)

✅ DNS Adjustments

✅ Configuration Updates

✅ Deployment Assistance

✅ Basic Compatibility Checks

20.10 Migration charges are calculated on a per-website basis. Clients requesting multiple website migrations will be charged separately for each website transferred.

20.11 Our Company reserves the right to decline migration requests or assess additional charges for:

⚠️ Custom Applications

⚠️ Malware-Infected Websites

⚠️ Oversized Backups

⚠️ Corrupted Websites

⚠️ Unsupported Software

⚠️ Legacy Applications

⚠️ Complex Server Environments

⚠️ Manual Recovery Requirements

---

### 🔐 SSH Violation Administrative Fee

20.12 SSH access is provided subject to our SSH Access Policy.

20.13 Customers found violating SSH usage policies, attempting privilege escalation, executing prohibited commands, or triggering SSH security enforcement actions on more than two (2) occasions may be subject to an administrative review fee.

20.14 A **PKR 2,700 SSH Violation Administrative Fee** may be charged for the third and each subsequent SSH violation.

20.15 Payment of the SSH Violation Fee does not guarantee restoration of SSH access. Reactivation remains subject to administrative review and approval.

---

### 🛡️ Netcraft Security Violation Fee

20.16 Websites flagged repeatedly through security monitoring systems, phishing detection systems, Netcraft reports, malware investigations, abuse reports, or cybersecurity enforcement actions may be subject to additional administrative review charges.

20.17 If a customer account triggers more than two (2) verified Netcraft-related security violations, a **PKR 2,700 Netcraft Security Violation Fee** may be applied for each additional incident.

20.18 Repeated security violations may also result in temporary suspension, website quarantine, account restrictions, removal of content, or permanent termination of services.

---

### 🦠 Malware Cleanup Charges

20.19 Malware cleanup services are not included within standard hosting support.

20.20 Where requested by the customer, malware investigation and cleanup services may be performed at a fixed fee of **PKR 2,500 per website**.

20.21 Complex malware infections requiring extensive manual work, website rebuilding, code review, or advanced security remediation may incur additional charges.

---

### 🔄 Account Restoration Charges

20.22 Restoration of expired, suspended, terminated, or deleted hosting accounts may require administrative intervention.

20.23 A minimum **Account Restoration Fee of PKR 2,500** may apply where backups are available and restoration remains technically possible.

20.24 Restoration requests are handled on a best-effort basis and successful recovery cannot be guaranteed.

---

### 📧 Email Recovery Charges

20.25 Recovery of deleted mailboxes, email accounts, email data, or archived email backups may require administrative intervention.

20.26 A minimum **Email Recovery Fee of PKR 1,500** may apply for each recovery request where backups are available.

20.27 Email recovery is not guaranteed and depends upon backup availability and retention periods.

---

### ⚙️ Custom Administrative Work

20.28 Requests falling outside standard hosting support may be treated as billable administrative work.

Examples include:

✅ Manual Configuration Changes

✅ Advanced Troubleshooting

✅ Custom DNS Work

✅ Third-Party Software Assistance

✅ Application Configuration

✅ Manual Data Recovery

✅ Account Restructuring

✅ Custom Technical Requests

20.29 Administrative work may be billed at a minimum charge of **PKR 1,500 per request**, with additional fees applicable for complex tasks.

---

### 📋 Service Charge Summary

💰 Domain Swap Fee: PKR 1,500

🌐 Website Migration Fee: PKR 2,500 Per Website

🔐 SSH Violation Fee (After 2 Violations): PKR 2,700

🛡️ Netcraft Security Violation Fee (After 2 Violations): PKR 2,700

🦠 Malware Cleanup Fee: PKR 2,500 Per Website

🔄 Account Restoration Fee: From PKR 2,500

📧 Email Recovery Fee: From PKR 1,500

⚙️ Custom Administrative Work: From PKR 1,500

Our Company reserves the right to assess additional charges for requests requiring significant administrative effort, security investigations, manual intervention, emergency support, or services falling outside the scope of standard hosting support.

### 💾 Expired Service Backup Charges

20.33 Customers are responsible for maintaining their own backups and renewing services before their expiration date.

20.34 If a hosting service, reseller account, VPS, or other service expires due to non-payment and the customer later requests a backup of their data, an administrative backup charge shall apply.

20.35 A fixed fee of **PKR 5,200** will be charged for providing backups from expired services.

20.36 This charge covers the administrative work involved in locating, verifying, generating, preparing, and delivering available backup data from expired accounts.

20.37 Backup availability is not guaranteed and depends upon data retention periods, backup availability, and the status of the expired service.

20.38 Payment of the backup charge does not guarantee that any data, files, databases, emails, or account information can be recovered.

20.39 Customers are strongly advised to maintain their own backups and renew services before expiry to avoid additional charges, service interruptions, or potential data loss.

⚖️ Legal Information

## ⚖️ 13. Jurisdiction and Applicable Law

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, shall be governed by and construed in accordance with the laws of the **Islamic Republic of Pakistan 🇵🇰**.

13.2 The courts of **Pakistan 🏛️** shall have exclusive jurisdiction over any claim, dispute, or matter arising from or relating to the use of our website, products, services, or these Terms and Conditions.

13.3 We reserve the right to initiate legal proceedings against any customer, individual, or organization in any jurisdiction where a breach of these Terms and Conditions has occurred or where such proceedings are necessary to protect our legal rights, infrastructure, intellectual property, customers, or business interests.

13.4 By accessing our website 🌐 or using our services 💻, you agree to submit to the jurisdiction of the courts of Pakistan for the resolution of any disputes arising under these Terms and Conditions.

---

## 🔄 14. Variations

14.1 We reserve the right to modify, amend, update, replace, revise, or discontinue any part of these Terms and Conditions at any time without prior notice.

14.2 Any changes made to these Terms and Conditions shall become effective immediately upon publication on our website 🌐 unless otherwise stated.

14.3 Customers are responsible for reviewing this page periodically 📋 to remain informed of any amendments. Continued use of our website, products, or services following the publication of any changes shall constitute acceptance of the revised Terms and Conditions.

14.4 Certain provisions of these Terms and Conditions may be supplemented, modified, or superseded by additional policies 📑, service agreements 🤝, acceptable use policies 🛡️, notices 📢, announcements 📣, or guidelines published elsewhere on our website.

14.5 If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

---

## 📞 15. Your Concerns

15.1 We are committed to maintaining a professional, secure, and reliable service. If you have any concerns regarding material appearing on our website 🌐, the conduct of our services 💻, security issues 🔐, abuse reports 🚨, copyright matters ©️, policy violations ⚠️, or any other issue relating to our services, we encourage you to contact us.

15.2 Customers may contact our support team through the official support channels available on our website, including:

✅ Support Tickets 🎫

✅ Email Support 📧

✅ Live Chat 💬

✅ WhatsApp Support 📱

✅ Other communication methods made available from time to time

15.3 All complaints, concerns, abuse reports 🚨, and policy-related inquiries 📋 will be reviewed by the appropriate department and investigated where necessary. We aim to respond within a reasonable timeframe ⏱️; however, response times may vary depending upon the nature and complexity of the matter.

15.4 We reserve the right to request additional information 📄, documentation 🗂️, identification 🪪, or supporting evidence where necessary to properly investigate and resolve any concern raised.

15.5 Official correspondence relating to legal matters ⚖️, abuse complaints 🚨, policy violations ⚠️, fraud reports 🛡️, intellectual property claims ©️, or regulatory requests 🏛️ should be directed through our designated support channels.

15.6 Our registered business address 🏢, contact information ☎️, support details 📞, and communication channels may be updated from time to time. The most current information will always be available on our website 🌐.

15.7 We value customer feedback ❤️ and continuously strive to improve our services, infrastructure ⚡, support experience 🤝, and overall customer satisfaction ⭐.